Return policy

Products must be returned within 7 days from delivery. Returned products must not have been worn or washed or altered in any way. Returned products must have all their original labels and must be in their original packaging.You must complete the online Return procedure (see below for details).

How to exchange an item

  • Log onto your account and click on “My orders” to complete your Return procedure. Click on the “Please Return” button next to your order number and follow the instructions until your return is correctly registered;
  • Print the Return Form, circle the “Refund” option and the details of the product you wish to have as replacement, then place the form inside the package;
  • Send your return to the following address:
    Duke Crown, Via Montenapoleone, 8 - Milano - Italy

Package shipping costs

The cost of returning the product to our warehouse shall be borne solely by the customer, whether done by courier or postal service. Duke Crown shall pay for the shipment of the new product. Your new product will be shipped once we have received the original product.

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