Terms And Conditions

Terms Of Sale

These Terms and Conditions of Sale along with the Terms of Use of www.dukecrown.com webpage, expressly govern the sale relationship between Duke Crown, Venue in Via Montenapoleone,8 MILANO (Italy) (hereinafter Duke Crown ), and the web user to acquire products from the domain www.dukecrown.com (hereinafter referred to as the CLIENT). Buying Duke Crown products through its Web site, involves the express acceptance without any kind of reservations, of these Conditions of Sale. The acceptance by the client is regulated by the online acceptance of these conditions by the method of pressing the button provided for that purpose to make the purchase, which contains "Pay safely." Any changes to these Sale Conditions shall be notified to customers in the www.dukecrown.com webpage.

Products And Availability

According to the Law (D.Lgs n°206/2005 e s.m.i) to amend the Law (D. Lgs n°70/2003 e s.m.i), Services Information Society and Electronic Commerce, before placing an order, the CLIENT is entitled to know the essential characteristics of the products he wishes to purchase. Thus, Duke Crown informs the CLIENT that the pictures and descriptions of the products for sale are not contractual, being illustrative only. The photos on the website are exact images of the products, but they are in high definition so you can appreciate each piece in great detail. On certain occasions, the CLIENT may detect differences related to raw materials and the production process of the item which might affect the final product. There might be slight differences in colours and details, depending on the monitor displaying the web page.

All orders are subject to the availability of products. Should there be problems with the unavailability of stock, we reserve the right to provide information on possible quality substitutions, of the same price or higher, which you may order. The Client can also choose to wait 4-6 weeks to replace the stock item.

Duke Crown reserves the right to remove or modify any Product on the Web site at any time.

Duke Crown is not responsible for any errors caused by the technical service client's Internet connection.

Prices

All Product prices are expressed in Euro and include VAT.

The product prices do not include shipping and delivery.

There are some cases where shipping is free, and others will have to pay this service. Please, refer to paragraph DELIVERY of these Terms and conditions for further information on this subject.

Once the CLIENT has selected the products they would like to purchase, and, before proceeding to payment, a final summary, identifying the Products and the total price (taxes and shipping included), will be presented.

Duke Crown will try to give accurate information regarding all product prices, but does not guarantee the absence of errors. If an error occurs in the price of a product, Duke Crown will send an email to the CLIENT indicating the correct price of the Product and requesting the order confirmation. In case the CLIENT does not confirm the purchase of the product at the right price, the purchase of such product shall be canceled. If Duke Crown is unable to contact the CLIENT the order will be canceled.

Prices may vary at any time, but (unless as stated previously) possible exchanges will not affect orders with respect to those for which we have sent a "Confirmation of Delivery."

Purchase Procedure

There are 2 options when buying at www.apodemia.com: Buying without registering or creating an account.

To place an order, the CLIENT must follow the online purchase process. The CLIENT will access the online store where, after having selected the product, it will be added by clicking on the "Add To Cart" button. At the end of the purchase process, the CLIENT will be prompted to press the "Pay safely" button which will confirm the order. Once the entire process has been completed, you will receive an email confirming that Duker Crown has received the order.

The purchase contract between Duke Crown and the CLIENT shall be considered complete on the moment the order is paid, and confirmed by Duke Crown to the email account designated by the CLIENT. The e-mail order confirmation will be sent once the CLIENT has placed an order under the purchase procedure indicated on the Web. The Customer shall immediately verify the content of the e-mail and, in case of any error or mistake, should report it immediately to Duke Crown via email to info(@)dukecrown.com

Secure Payment

The CLIENT may pay the orders and shipping through Paypal.

This is a Secure Shopping platform. This payment system meets the standards of secure electronic commerce adopted to ensure the ownership of the buyer.

If the customer is identified and the purchase is verified, the transaction will be processed securely. Once the payment is completed, the customer can return to the Web.

Duke Crown never has access to any confidential information concerning the means of payment.

Packaging:
-SIMPLE GIFT WRAPPING: FREE
-SPECIAL GIFT WRAPPING (GIFT BOX): € 3,99

Prices include VAT.

Any expense of local custom taxes and duties will always be paid by the buyer.

Delivery costs are free for the Iberian Peninsula on orders over

An express delivery option exists for the Italy, with guaranteed delivery before 19h. of the following day.

In the case of no stock of the cosen product, the delivery time will vary between 4 to 6 weeks.

The order will be shipped once we have confirmed that the model is available and that the payment has been approved. We will try to process it as quickly as possible. If not on the same day, on the next working day after the completion of the purchase.

Please note that orders placed after 13.00h (GMT +1) on Friday, Saturday or Sunday will be sent on Monday of the following week. National holidays in Italy and local holidays in Valencia, may cause delays in the deliveries. The estimated delivery times are calculated in business days.

To ensure safety and speed, all orders are sent via courier.

Deliveries are made between 8.30H. and 19.00H. In order to ensure a safe receipt of your order, a signature of who receives the order is required. If the delivery can not take place for any reason, the private transport company will contact the customer to fix a new delivery date.

If after three delivery attempts the courier company fails to deliver the order to the customer, the order will be returned to our warehouse and the Customer shall bear the shipping costs and return to us, as well as any associated costs.

We will ask the CLIENT the delivery address in the order form. Duke Crown is not responsible for any error caused in the delivery when the address indicated by the CLIENT does not conform to reality or any data has been omitted.

No deliveries will be made to PO boxes.

Return Policy

General guidelines

We inform you that you may not withdraw from the Contract.

It is only possible to exchange an item for another of the same or higher price, paying the difference, within the first 7 days of receiving the article. The amount of purchase is not refunded, unless a flaw or imperfection exists, although these are rare cases as prior to sending our products they are carefully examined.

Should you care to exchange any articles, please send them to the address indicated. The delivery costs will be paid by the customer; we recommend using a messenger service due to the product involved. Exchange deliveries with unpaid postage will not be accepted.

The delivery address for exchanges:

Duke Crown

Via Montenapolenone, 8

20121 Milano

If you have any enquiries, please contact us at info(@)dukecrown.com

Return of defective products

Should you receive a product and consider that it is not consistent with the Contract, please contact us immediately at info(@)dukecrown.com Please return the product to the address indicated above.

We will proceed to carry out a careful review of the returned product, and will send you an e.mail within a reasonable period of time regarding the possibility of return or substitution. Return or substitution of an article will take place as soon as possible, at least within 30 days after we have sent an email confirming the return or substitution of the item in question. A refund will only be made when we are unable to substitute the article for another which is identical and in perfect condition.

Amounts refunded for returned products due to existing flaws or defects will be paid in full, including delivery expenses spent sending the articles, and expenses paid by you to send them back.

Legal

Security and personal data

All information provided by CLIENTS will be used to process your order. Your personal data will be included in a client’s database, for which Duke Crown, based in Via Montenapoleone, 8 20121 Milano (Italy), is responsible, with the purpose of sending commercial communications and publicity about our products, services, promotions, events, etc..

You can exercise your rights of access, cancellation, rectification and opposition by sending an email to info(@)dukecrown.com. By registering on our site, you consent and authorize Duke Crown to the processing of your data, with the aim of sending commercial communications and publicity about our products, services, promotions, events, etc.

The personal data received will be treated in accordance with Italy Law Protection of Personal Data Art ex 13 (D.Lgs n°196/2003), Governing Law and Jurisdiction

These General Conditions of Sale shall be governed by Italian law especially the Law, Services Information Society and Electronic Commerce, the Civil and Commercial Code and the rules of copyright protection Consumers and Users. The parties agree to submit to the jurisdiction of the Courts and Tribunals of Milan.

Intellectual Property

All material contained on the www.dukecrown.com website (drawings, designs, illustrations, photographs, texts, logos, trademarks ...) are Duke Crown exclusive property. You cannot reproduce, by any means or process, totally or in part, distribute, publish, transmit, create works deriving from or based on, modify or sell any such material contained therein.

The "Duke Crown " trademark and logo whether or not registered, displayed on the www.dukecrown.com page and Duke Crown.com and it domain name, are and will remain the exclusive property of Duke Crown. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without the prior express written agreement from Duke Crown is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained in the www.dukecrown.com page or any other content contained therein. You may make copies of the web pages published on the www.dukecrown.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

Duke Crown web page is a creative original work covered by the laws protecting intellectual property. The page, as well as all elements which make it up, are of the exclusive property of Duke Crown.

Any reproduction or representation of the page, in whole or in part, or of any of the elements that make it up is totally forbidden, as well as its modification. Trademarks and domain names shown in Duke Crown web page are of Duke Crown exclusive property. Any reproduction or unauthorized use of these trademarks or domain names, subject to the form or intention to adopt, is prohibited.

Duke Crown has made every reasonable means in turn that the information obtained through its website is accurate. However, Duke Crown does not warranty the accuracy, completeness and update of such information.

Duke Crown declines any liability in relation with the contents of the pages linked to Duke Crown web page.

Limitation of liability

Duke Crown does not guarantee the existence of errors on the different contents of this webpage nor guarantee the availability or the continued operation of the site. That excludes all liability for damages or losses of any kind, due to lack of availability, reliability or continuity of the webpage.

Duke Crown does not guarantee that the website is always updated, but will do everything to correct technical errors.

Duke Crown does not guarantee the absence of viruses introduced by third parties that may affect this website or the software and hardware of the User.

The Client will be liable for damages of any kind that may result from the breach of these Rules of Use

Duke Crown will not be liable in any case for any direct or indirect damage, of any kind, due to the use of its web page.

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